They were banned.
They broke the rules a bunch if times and those rules are in place for the safety of her and other forumers. Mods found out many times, she got suspended many times for that and never learned, there for they had to ban her.
But it's best not to talk about it, it's like gossiping, and she can still read the forums
Communication outside the forum isn't allowed anymore becuase it's unmoderated unless you know the hop irl
Say you share your musical.ly or insta, and chat with a hop on it, that's communicating outside of the forums and HS. People can share their faces, emails, other media, where they live, etc which is against the community guidelines.