In game progress and seed purchases reset when logged out

I logged off my main rapterdragon83 to go to an alt account. Shortly after logging back on to my main I was playing a game when I realized that I lost all my progress. I checked another game and it was the same, then I checked someone else’s game and my progress was also reset in it to. The most problematic part about this is it also rest all seed purchases.
Due to this I have lost hours of time and hundreds of seeds.

1 sentence description of the problem:
Lost all in-game progress when logging out
Steps to reproduce the problem every time:
(Start in a blank draft if possible)

1.loggout
2. Log in

I expected this to happen:
Still have all my progress

But instead this happened:
Lost all my in-game progress
Screenshots/video:
(Include project link if relevant)


Your username:
Rapterdragon83
Device type, iOS version:
image

Hopscotch version & player version:
(you can go to :gear: > “About”, and take a screenshot)

10 Likes

yea pretty sure this happened to me too
would be nice if you fill the form tho next time:)

10 Likes

this has been happening to me too, really annoying bug

8 Likes

I pretty much bought out every game I knew I was going to play a second time. Everything I bought is gone.

9 Likes

This happened to me yesterday. My times on Ninja Frog got reset :frowning: i had like 400 on infinite mode and really good times.

9 Likes

I’m less worried about my progress but the amount of seeds I lost probably hundreds

3 Likes

cries in 400+ scorched seeds

3 Likes

Bump this needs to be patched

5 Likes

Ok so I tried reproducing this again and it was not working so now I’m not sure if it was a one time thing or not.

4 Likes

It happened to me also…

4 Likes

Really sorry that this has been happening to everyone here. I think the correct behaviour is that it should have your seed purchases tied to your account and device when you log back in. This is something we need to investigate.

5 Likes

I think mine actually happened when my device was running low on storage. It happened again and my device said I was low on storage. I went into hs because it is the best. When I entered, I was logged out despite the fact that I had never logged out. I re-logged in and all my progress was gone.

3 Likes

Hmmm I also am getting low on storage. I never got the message yet but I’m getting there.

3 Likes