Glitch aCK HELP


#1

So um whenever try to publish a project occasionally it will say “thumbnail failed to upload” and then, no matter how many times you hit cancel and publish again you won’t be able to crop the thumbnail and the project won’t publish

This is especially hard for people who draw becuase you have to exit the project to fix it, erasing any drawing you have down.

This is really annoying, please hALP


#2

aCK IT JUST HAPPENED WITH THIS PROJECT


#3

I KNOW!! THIS HAPPENED TO ME WHEN I DREW A REALLY BIG DRAWING!
it normally happens under bad WIFI, so I suggest you always stay in good WIFI places?
But other than that, there is no solution to help the image get cropped…
Maybe you can change the drawing to make it look good in the area where it will publish?


#4

Idek if it will publish at that point


#5

It will still publish…
It has happened to me


#6

If you can’t publish it, email THT and they will help you. If you don’t know if your WiFi/Cellular signal is good, just Google “how fast is my internet” and Google should show their in-built speed test.

Keep in mind that some “internet speed test” apps and websites share and save your information, and Google’s in-built speedtest does that for example (it only saves your IP-adres(s) though).


#7

But if I leave the project it erases the drawing


#8

I didn’t realize that if was a drawing, sorry.