Crashes app after changing code


#1

Hey guys! Whenever I code for more than 5 minutes, after I try to exit the project, it crashes me out of the app! It still saves all the code, but it’s really annoying. Has anyone else had this bug?


#2

Yep, happens all, the time and JUST happened to me.
(First!)


#3

2nd

Exit the app and then go to your drafts. That’s the first thing I do


#4

This happens to me a lot especially on larger projects.

I’m using an iPad Air 2 if that makes any difference.


#5

Thanks guys! @GweTV I always go back into the project after it crashes me out, to see if it saved all my code. It always does, it’s just very annoying.


#6

Then it must be a serious bug then lol


#7

It just crashed me when I was working on my doodle! Anyone else I should try to tag?


#8

You should email THT directly at help@gethopscotch.com. Also, Liza has sadly left THT, so I don´t think that anything will happen if you tag her.


#9

Ok. Thanks!


#10

But Liza posted 2 hours ago?!


#11

Hey!

Can you share some more details about this crash:

  1. What were you doing before Hopscotch crashed? What was the project you were last playing? Were you playing one project for a long time, playing a specific project, making something? If you can share the exact steps you took to get this crash, that would be most helpful.
  2. Has this happened only once or does it every time you do something?
  3. Where are you from?
  • What language is your iPad set to?
  • What timezone is your iPad set to?
  1. Were you at school when this happened?
  2. Can you make this crash happen again? If so, how?
  3. Lastly, can you send us a crash log? That will help us identify what’s going wrong. Here’s how:

If your computer is a Mac:

  1. Sync your iPad to a computer using Apple’s directions
  2. Open a Finder window and select Go to Folder… from the Go menu (or press Shift-Command-G). A dialog box should appear.
  3. Copy and paste the following into the box and press the Return key:
    ~/Library/Logs/CrashReporter/MobileDevice
  4. Open the folder name of the device you’ve synced.
  5. Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as:
    Hopscotch_2015-05-07-042617_iPad.crash

If your computer is Windows:

  1. Sync your iPad to a computer using Apple’s directions
  2. Open Windows Explorer.
  3. Copy and paste the following into the address bar and press the Enter key:
    %APPDATA%\Apple Computer\Logs\CrashReporter\MobileDevice\
  4. Open the folder name of the device you’ve synced.
  5. Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as:
    Hopscotch_2015-05-07-042617_iPad.crash

Please send the logs either to ana@gethopscotch.com or hello@gethopscotch.com

Thanks!


#12

Wow! Thanks! I’ll fill that out once I have time.


#13

Yeah I’ll do it too as it’s been happening to me as well.


#14

Those are auto messages sent to a user when one of their posts are flagged.


#15

Oh… ok.


#16

@Ana Here I go. I don’t really have time for the crash log now, but I will do it later.
Can you share some more details about this crash:

  1. What were you doing before Hopscotch crashed? What was the project you were last playing? Were you playing one project for a long time, playing a specific project, making something? If you can share the exact steps you took to get this crash, that would be most helpful.

Coding in a project. It doesn’t matter what the last project was, it does it in any project. It’s only after making something, for about 3 minutes.
Step 1. Go into project and create code for 4 minutes.
Step 2. Tap the home button
Step 3. Crashes you out of the app
Step 4. Reopen app and check if all the code is still there. It is.

  1. Has this happened only once or does it every time you do something?

It happens every time after I try to edit a project for a little bit.

  1. Where are you from?

Am I supposed to say this?..

  • What language is your iPad set to?

English

  • What timezone is your iPad set to?

Cupertino

  1. Were you at school when this happened?

Nope. Coding at home.

  1. Can you make this crash happen again? If so, how?

Follow steps I wrote.

  1. Lastly, can you send us a crash log? That will help us identify what’s going wrong.

I will try next time I have time.

Thanks for all your help Ana!


#17

Should I make a screen recording of it?

  • Yes
  • No
  • Don’t care

0 voters


#18

Rarely, but several times


#19

@Roller_Blade This is ready to be closed please.

@Ana This issue has been resolved. I don’t know what fixed it, but it’s not a problem anymore.

Thanks!


#20

Wait what problem?