[Completed] Server Restoration This Saturday, May 11, 2024, 7 - 9 AM EDT

The server restoration is finished as of 7:18 AM EDT, May 11, 2024.

Here’s what will happen after the server work is completed:

  • Everything on the app is set back to Tuesday, May 7, 2024.
  • Your work between Tuesday, May 7 and Saturday, May 11 (before our server work) will not be in the app.
  • If you’d like to access your drafts/projects or restore your seed balance changes between May 7 and May 11 after the server work is done, please email us at help@gethopscotch.com directly before Monday, May 27, 2024. We will help you transfer your data.

Again, we want to thank you for your understanding and patience over the past four days - it must have been very frustrating and annoying to not know where your projects were. If you have any questions/feedback/comments, please let us know via help@gethopscotch.com.

Have a nice Weekend!!


Hey Hopscotchers,

We have successfully restored and tested our server from Tuesday, May 7, 2024, and we will apply the changes on Saturday, May 11, 2024, between 7 - 9 AM EDT 2024-05-11T11:00:00Z2024-05-11T13:00:00Z(Check your timezone please!). We will send an update once the server work is completed.

After we complete the server work on May 11, you will be able to access all of your app activities in Hopscotch from when we first made Hopscotch back on April 16, 2013 to May 7, 2024. This includes your drafts, projects, likes, plants, seeds, and any other Hopscotch in-app data.

Here’s what this means for you during the server work (super important!!):

  • Hopscotch will be temporarily unavailable - you might not be able to log in/out or see the community feeds.
  • Hopscotch will NOT save any changes you made until after the maintenance. This includes projects, drafts, usernames, passwords, avatars, plants, seeds and anything else you try to do in the app.
  • The app will look like it saved the changes, but after our maintenance is done, the changes you made during these 2 hours will be GONE! BEWARE!

Here’s what will happen after the server work is completed:

  • Everything on the app will be set back to Tuesday, May 7, 2024.
  • Your work between Tuesday, May 7 and Saturday, May 11 (before our server work) will go away.
  • If you’d like to access your drafts/projects or restore your seed balance changes between May 7 and May 11 after the server work is done, please email us at help@gethopscotch.com directly before Monday, May 27, 2024. We will help you transfer your data.

We want to thank you for your understanding and patience over the past four days - it must have been very frustrating and annoying to not know where your projects were. If you have any questions/feedback/comments, please let us know via help@gethopscotch.com.

As always, Happy Hopscotching!

Yuanyuan from Hopscotch

20 Likes

Do I need to do this if I coded something in a project between then? You said it was safe right?

5 Likes

You will need to send us an email. It’s safe because we can get the draft you worked on to you, but it won’t appear automatically.

8 Likes

The reason why we need people to reach out individually is because we have to verify people’s accounts/the projects they want to transfer over. We don’t want to risk touching and breaking people’s accounts on a massive scale. This doesn’t mean that your drafts from the last four days will break, it’s just because Hopscotch is a small team, so we much rather work slowly over this, since your projects are all very special.

8 Likes

Email before or after matenince?

6 Likes

Eek excited!!!

5 Likes

Either way is fine I just need to have a record of it in our inbox so i can make a ticket for you

8 Likes

Ok great! Thanks for the help. Glad it was resolved

6 Likes

Ooh awesome!
I’m glad that there’s been improvement!

4 Likes

So I’m assuming this means any projects posted between May 7 -— May 11 are going to be gone?

4 Likes

yes, but there are exceptions on a case-by-case basis that you have to email for

4 Likes

Okay :/ I was just about to post my qna sigh

5 Likes
5 Likes

:+1:

5 Likes

how much information do i need in my email to revive a post from may 7-11

like about that post

3 Likes

its all coming back!

yesss i see my projects returning to meeeee
my notifications are flooding againnnn
:]]]]

2 Likes

wait do I have notifications

(I don’t have notifications)

2 Likes

The server restoration is finished as of 7:18 AM EDT, May 11, 2024.

Here’s what will happen after the server work is completed:

  • Everything on the app is set back to Tuesday, May 7, 2024.
  • Your work between Tuesday, May 7 and Saturday, May 11 (before our server work) will not be in the app.
  • If you’d like to access your drafts/projects or restore your seed balance changes between May 7 and May 11 after the server work is done, please email us at help@gethopscotch.com directly before Monday, May 27, 2024. We will help you transfer your data.

Again, we want to thank you for your understanding and patience over the past four days - it must have been very frustrating and annoying to not know where your projects were. If you have any questions/feedback/comments, please let us know via help@gethopscotch.com.

Have a nice Weekend!!

12 Likes

Cool thanks

So it’s safe to code?

5 Likes

Yes it is safe to code

6 Likes