App crashing? Help us squish this πŸ›!

help
bug

#1

Hey Forum Friends! The Hopscotch Team needs your help!

We've heard about a really nasty bug that crashes the app right after logging in. Usually, we're able to track down a bug and squish it, but this one is sneaky and we need more info in order to fix it.

Does your app crash after you log in or start the app? When does your Hopscotch crash? Is there something that always causes your app to crash? How would you crash your app on purpose, if you wanted to?

When your app crashes, do you send crash logs if your iPad asks you to? If your app used to crash, what fixed itβ€”an update, changing settings, freeing up memory, or something else?

Please let us know! Any info helps.

As a Bug Bounty, we'll send Hopscotch stickers to whomever helps us track down this bug :smile:


My hopscotch app is crashing
#2

I Think It Crashes Because All Your Personal Info Is Being Transferred To Create A Account And On A Low Internet Connection... It Usually Crashes.


#3

When I get bugs I update,
I haven't had the update usually when hopscotch crashes it's usually because of certain projects and also when on Disney UK it crashes and restarts a lot. I never get like a report button on my ipad
Is it to do with ios9? The age of the iPad? The type of the iPad? I use a 1 year old iPad air. I have 70 apps and millions of photos!


#4

It seems to work fine with me...but after my drafts load it freezes:snowflake::snowflake:


#5

Nothing goes wrong on my side


#6

I just got IOS 9 and nothing's happening so far...


#9

Wrong Topic To Chat About That @Gabe_N And @Work_kids_coding


#10

I haven't experienced any problems with the new update yet but I haven't logged out and logged in yet :grin: I will let you know if I find anything!

Stats of my iPad-
Hopscotch v2.15.0.2
iOS 8.4
Device iPad 5,4


#11

@t1_hopscotch IOS 9 is out, but it doesn't give you a Notification but it's there


#12

No problems with mine.


#13

Thanks for letting me know @Gabe_N and I'd like to download iOS 9 but my apps aren't all compatible with it yet, including some we need for school, so I can't update yet. So I will report about the new update from my current iOS for now :blush:


#14

Everytime a draft is updated it crashes


#15

Mine crashes when I start the app, when I open the app, it gets me to the home screen after 2 seconds. I tried like a hundred times to open the app! I even refreshed it! I freed up memory and it still crashes! I updated my hopscotch to the latest (character switching) even my beta app crashes! I have IOS 9

If you want the whole story, here:

I opened up hopscotch (first thing after breakfast) the intro was skipped and it opened up on a drafts project I was working on, I tapped back and I saw all my drafts (with the cloud thingy on it) I tapped the cloud thing and I went to the activity page, the loading(dancing bear) sign was there and so was the dancing bear. The weird thing was it was flashing! After that I went to the featured page and it was loading too (I checked my internet, it was working) I went back to the activity centre and then I refreshed the app. Once I opened the app again (after refreshing) The hopscotch sign was there (when you open the app you first see the HOPSCOTCH sign) and 2 seconds later it crashed! Like I said I refreshed it and tried to open it 100 more times!


#16

It happened once but then nothing happened after that... :confused::question:


#17

There's Split screen and stuff! But does this have anything to do with the bug?


#18

Mine crashes every 10-20 minutes or if the projects too big


#19

Well, here is my information for you, @lan, I sometimes will go on someone's project and it will crash. My iPad has been in my hands since February. I have a TON of apps and my storage is almost fill. I never get a chance to report it happening, because it never pops up. It still happens today, I'm on iOS9. This is all the information I can think of to help you. I REALLY hope this helps.


#20

Thanks so much @queen152, this sounds like the bug we're trying to track down right now. This info is really helpful! I might message you with some more questions.

If you find any more details and are able to email us, you can reach us at support@gethopscotch.com


#21

Oh that's weird! Can you tell me more about this bug?


#22

When I login to my account the drafts load for a while and then it freezes